Subscribers
When the alarm goes off
What we do, step by step, and what you can do so your protection works without false alarms.
What we do
The alarm sends a signal
The panel immediately sends the event to the centre, over phone line, internet or mobile.
The centre receives it
Our receivers log it and show it to the operator, with the zone and the type of event.
The operator checks it
They see the site's history and, if you have visual verification, your cameras at that moment.
We call you
We call you and the people you have given us, in the order you set.
We notify the authorities
When needed, we notify your local police station. Every action is logged.
We call your contacts in the order you gave us. If someone does not answer, we move on to the next. That is why it is important that phone numbers are always correct.
Did you set off the alarm by mistake?
Disarm the alarm
With your code, remote or app.
Call us immediately
On +30 801 10 10 100. If we call you first, answer.
Give your identification code
The operator will ask you for the secret identification code you have registered, to make sure it is you and that no one is forcing you.
How to avoid false alarms
- Close doors and windows before arming. Check that no zone was left open.
- Pets need pet-immune detectors or zones that are not armed while you are inside.
- Teach everyone with a code (family, staff, cleaner) how to arm and disarm.
- Replace the batteries of wireless devices when the panel asks you to.
- Have your system serviced at least once a year. We remind you by SMS.
Keep your details up to date
Has one of your contact persons changed mobile number, or do you have a new phone? Let us know, so we know whom to call.