Company
Licence and certifications
It is not enough for us to say we do our job well. Independent bodies check it.
Operating licence
Private Security Services Company
Every alarm receiving centre in Greece must be licensed under Law 2518/1997. Our licence was issued by the Hellenic Police Headquarters and is valid nationwide.
Besides the company licence, each of our operators holds an individual licence, which is renewed.
- Reference number
- 3015/39/60/2371-ιγ΄
- Issued by
- Hellenic Police Headquarters
- Validity
- Throughout Greece
Personal details have been covered on this copy.
Quality certification
ISO 9001:2015
The centre's quality management system is certified to ELOT EN ISO 9001:2015 by TÜV HELLAS (TÜV NORD), with the scope provision of Central Alarm Monitoring Station services. The certification body checks compliance in regular audits.
- Certification body
- TÜV HELLAS (TÜV NORD)
- Registration no.
- 041 12 0192
- First certified
- 2012
Telecommunications
Dual-route fibre optics
Vodafone built fibre-optic infrastructure for our building at 5 Ethnarchou Makariou St. with dual entry, over two different routes. The centre's telephony and internet run over it, and the PSTN/ISDN lines have been migrated from copper to fibre.
So if one route is cut, communication continues over the other.
View the Vodafone confirmationQuality policy
For us, quality means the centre's services fully comply with our specifications, the law and our customers' requirements.
- Customer satisfaction is our first priority. We treat every customer as a customer with high expectations.
- Every employee is responsible for the quality of their own work and every manager for the quality of their department.
- The company provides the means: equipment, tools, materials and training.
- Everything that affects quality follows the procedures of the quality management system, and inspection data are used for continuous improvement.
- The Quality Management Representative reports to the Managing Director and ensures compliance with ISO 9001:2015.
- Every year we set measurable targets to improve our services, reduce complaints and increase customer satisfaction.