Basic
For basic needs
Communication check every24 hours
- Signal reception and response 24/7
- Communication check once a day
- If the connection is cut, we know within the day
Alarm receiving centre
When your alarm goes off, someone sees it.
Licensed operators monitor your system 24 hours a day, 365 days a year, from our centre in Agios Dimitrios, Athens. For every event we call you and, when needed, notify the police.
- Private security licenceHellenic Police Headquarters
- ISO 9001Certified service quality
- Dual fibreTwo routes to the centre
- UPS and generatorWorks even without mains power
Protection that never sleeps
24/7 monitoring, visual verification with your cameras, opening-hours control for your shop and reports to your phone.
See how it works For installersConnect your customers quickly
Online connection application, guides per panel, a portal with signal history and test mode, and compatibility with 22 manufacturers.
For partnersHow it works
What happens when the alarm goes off
From the moment the panel sends the signal until we call you, every step is handled by a person and logged.
- 1
The alarm sends a signal
The panel immediately sends the event to the centre, over phone line, internet or mobile.
- 2
The centre receives it
Our receivers log it and show it to the operator, with the zone and the type of event.
- 3
The operator checks it
They see the site's history and, if you have visual verification, your cameras at that moment.
- 4
We call you
We call you and the people you have given us, in the order you set.
- 5
We notify the authorities
When needed, we notify your local police station. Every action is logged.
Monitoring packages
How often we check that your alarm is “talking” to us
All packages receive signals 24/7. The difference is how quickly we notice that communication has been cut, e.g. if someone cuts the line.
Plus
For homes and small businesses
Communication check every1 hour
- Signal reception and response 24/7
- Communication check every hour
- If the connection is cut, we know within an hour
Pro
For businesses and demanding sites
Communication check every5 minutes
- Signal reception and response 24/7
- Communication check every 5 minutes
- If the connection is cut, we know almost immediately
Prices: the subscription depends on the connection method and the services you choose. Contact your installer.
No installer? We will recommend oneExtra services
More than just a phone call
Visual verification
At the moment of the alarm the operator sees your cameras live and immediately judges what is happening.
MoreGlobal SIM
One card, three mobile networks. If one goes down, the alarm switches to the next by itself.
MoreOpening-hours control
Find out if the business opened late, if arming was forgotten or if someone entered outside opening hours.
MoreReports and reminders
Your event history by email or SMS, and a free reminder 15 days before your service.
More
Infrastructure
Designed never to stop
An alarm receiving centre is only as good as its worst day. That is why every critical component has a backup.
Receivers for every connection
Phone line (PSTN), mobile (GPRS/4G) and internet (IP). Contact ID, SIA and other protocols.
Patriot software
International alarm receiving centre software, for alarm and video signals.
Dual fibre
Permanent connection over two different routes, for internet and telephony.
Uninterrupted power
Online UPS on all equipment, batteries on the receivers and a 40 kVA generator with automatic changeover.
Backup servers
If one fails, operation continues on the others.
Call recording
Dual VoIP phone system with call recording and full call reports.
For installers
Fewer phone calls, more connections
Everything you need to connect a customer, from your phone, on site.
We connect systems from
And any panel that sends Contact ID or SIA, over phone line, IP or mobile.
Switching centres?
Switch to Sigma Monitoring with 10% off your first year
When your contract with another centre ends, we can usually connect you without new equipment. If your alarm cannot be connected, you get 20% off a new Sigma system.
Online by card
Visa, Mastercard, Google Pay, Apple Pay. No extra charge.
Live-Pay app
Search for “Sigma Monitoring” in Quick Payment.
Bank deposit
National Bank, Eurobank, Piraeus, Alpha. With your full name in the payment reference.
ELTA quick payment
With the slip we send you, at any ELTA branch.
Our people
Behind every screen, a trained operator
Every operator holds an individual licence, which is renewed, and is trained continuously. We have been ISO 9001 certified since 2012 and operate under a private security services licence from the Hellenic Police Headquarters.
“Immediate response, fast and flawless service.”
“The staff are excellent in every way and very friendly.”
“A modern workplace in a pleasant environment.”
How much does the subscription cost?
The annual subscription depends on the connection method and the services you choose. Ask your installer or request a call back.
I have a contract with another centre. Can I switch to you?
Yes, once your contract expires. You get 10% off in the first year.
Do I need a new alarm?
Usually not: most modern systems connect to any centre. If yours cannot, you get 20% off a new Sigma system.
What happens if the power or the phone line is cut?
The alarm keeps running on its battery, usually for more than 24 hours. If the line is cut, a second communication path is needed, such as mobile (GPRS/4G) or Global SIM.
How long is the contract?
One year. After that it continues as an open-ended contract.
Do you cover areas outside Athens?
Yes, throughout Greece. Communication is over a phone line, internet or mobile, so distance doesn't matter.
Contact
Request a call back
Leave your details and one of our team will call you to find the right solution together.
- +30 801 10 10 100Call centre (charged at your provider's rate)
- +30 210 9765485Customer and partner service, Monday to Friday, 08:30-17:00
- [email protected]We reply the same or the next working day