Services

24/7 monitoring

Your alarm is connected to our centre and every signal it sends is seen by a trained operator, day and night, all year round.

Packages

Basic, Plus or Pro

All packages receive signals 24/7. The difference is how often your alarm “checks in” with the centre, and so how quickly we notice that communication has been cut.

Basic

For basic needs

Communication check every24 hours

Signal reception and response 24/7
Communication check once a day
If the connection is cut, we know within the day

Plus

For homes and small businesses

Communication check every1 hour

Signal reception and response 24/7
Communication check every hour
If the connection is cut, we know within an hour

Recommended

Pro

For businesses and demanding sites

Communication check every5 minutes

Signal reception and response 24/7
Communication check every 5 minutes
If the connection is cut, we know almost immediately

Prices: the subscription depends on the connection method and the services. Contact your installer.

No installer? We will recommend one

What we receive

Which signals we monitor

For every signal the operator follows a set procedure. For burglary, robbery, duress, fire and medical signals we notify you, the people you have given us and, when needed, the authorities.

Burglary
A zone is violated while the alarm is armed.
Robbery, panic, duress
From a panic button, remote or duress code.
Fire
From smoke or heat detectors.
Medical help
From an emergency button or remote.
Arming and disarming
Which user and when, if you have asked for it.
Keypad or device tamper
Cover opened (tamper) on a panel, keypad or siren.
Power cut
And when it comes back, so you know how long it lasted.
Low battery
Of the panel or wireless devices.
Communication problem
Phone line failure or loss of the periodic test signal.

What happens when the alarm goes off

Connection methods

Over phone line, internet or mobile

For extra security we recommend two communication paths: if one is cut, the alarm sends over the other.

Phone line (PSTN)
The classic connection. Works with every modern panel. If the line is ADSL/VDSL, a filter is needed.
Internet (IP)
Through your router, with an IP panel or communicator. Very fast and inexpensive to run.
Mobile (GPRS/4G)
Independent of your phone line. With Global SIM it connects to 3 networks. Ideal as a second path.

Compatibility

We connect almost any alarm

All the panel needs is to send signals in Contact ID or SIA, as almost every modern panel does. If yours cannot, you get 20% off a new Sigma system.

Guides for the installer